Solutions we can Provide

Utilities

IVR based solutions for Utility companies provide real value added service, while at the same time increasing work efficiency and decreasing overhead costs. This gives utility and such related enterprises a real competitive edge in today's business world.

Apliman solutions snap in and integrate flawlessly with existing databases. This ensures optimum privacy protection for sensitive records, while providing real-time access to virtually any kind of information.

Contact at us any time at info@apliman.com to provide you with more information or a live demonstration of the power and simplicity of our systems and solutions.

Examples of IVR Utility applications:

Account Information: IVR can be bound to the utility customer database to provide account information for the customer. Customer can order the information through IVR, and can receive it either through voice over the phone, fax, or email.
Can Automate Database-oriented activities: Location of nearest payment locations, or to pay by phone. Also can automated inbound customer queries, and responses.
Reporting outages or service interruptions: rapidly without holding the customer to speak to a live representative.
In case of service interruption or outage, automated messages can be used with Apliman Autodial to inform customers when service will be restored.
AutoDial can also inform Field repair personnel to emergencies with automated dial out notifications.
Services appointments can be set by the client dialing into the system
Field personnel can report work updates through the IVR without the need to waste time logging in papers at the base station. Also they may get the next assignment rapidly and at a lower ongoing cost than a staff-based dispatching unit.

For more information on the general capabilities of our products, click here.