Hospitality and Travel Industry

IVR solutions are redefining the way the hospitality and travel industry are catering to customers.
For example, Apliman provides services for restaurants to allow clients to make, confirm or change reservations through a web-driven IVR integrated application. The marriage of web-based services with IVR automation extends the power of client service to new dimensions.

This level integration, when coupled with another layer of database, is now used to give customers fast and easy access to geographic-based information such as restaurant information, travel information, and even localized news and weather information.

Other examples might cover the taxi industry, where IVR can help automate the passengers to book taxis, limousines and shuttle buses without the need to speak to a live operator. This allows for faster and easier access to transportation, while lowering overhead costs and increasing the profit margins.

Apliman solutions snap in and integrate flawlessly with existing databases. This ensures optimum privacy protection for sensitive records, while providing real-time access to virtually any kind of information.

Contact at us any time at info@apliman.com to provide you with more information or a live demonstration of the power and simplicity of our systems and solutions.

Examples of IVR Value:

• Web integrated Reservation system: Customer can use either the web or the IVR to place, confirm or modify a reservation. The system can be then configured to either send an email to the reservation location, or place a direct call to the establishment to report the reservation. The client can then be informed of the result either through email, or through an automated call. This can be used for reservations at restaurants, airlines, cinemas, or such enterprises.
• Single Point Call: An IVR system can be setup to allow a person to call only one number to reserve at a varied and large selection of restaurants or similar. The system can be intelligent to select the nearest location to the callers location, or similar.
  
• Information and promotions: IVR can be setup to provide detailed information and directory assistance, or even be used as telemarketing promotional distribution.
  
  

For more information on the general capabilities of our products, click here.