Solutions we can Provide - Financial Industry

Financial Industry Solutions

Traditional Tried and True IVR banking applications have been available for decades, and are used for phone-banking at many it not most major financial institutions the world over, to handle routine account information and balance inquiries.

At Apliman, we have striven to develop more robust and mission critical solutions to be deployed by the financial industry, for more complex transactions; effectively reducing over head costs and allowing the penetration of promising new market opportunities.

Financial institutions, and in particular banks, increasingly allow customers to complete transactions using automated technologies, such as IVR our internet based interaction. Automated systems are fast and convenient.

An example would be a critical situation such as a stock trade. Automated solutions allow customers to check stock prices (or even subscribe to a daily quotation, or sending when prices change) and make a trade without waiting for an agent. Automated IVR solutions also are used to make a payments, all by providing simple responses to intuitive automated voice prompts.

By handling routine transactions via an automated IVR system, with the ability to transfer complicated and more detailed calls to a live agent, Financial institutions can drastically reduce overheard callcenter costs while actually increasing response footprints and overall customer satisfaction.

Finally, Apliman solutions snap in and integrate flawlessly with existing databases. This ensures optimum privacy protection for sensitive records, while providing real-time access to virtually any kind of information.

Contact at us any time at info@apliman.com to provide you with more information or a live demonstration of the power and simplicity of our systems and solutions.

These solutions can give customers faster, more convenient access to a wide array of information and services such as:

Account inquiries and Transactions: The standard and default IVR banking applications.
Bill Payment: Allowing credit card and other bills to be paid directly over the IVR
Mortgage Balances and Insurance premiums: Apliman IVR can help calculate and provide the latest mortgage or insurance premium prices, calculated on the spot.
Current interest rates: for several types of accounts

Stock Market: Providing up-to-date stock quotes, and even the ability to purchase and sell stocks instantly
Special services and information: Including the location of bank branches and ATMs.

For more information on the general capabilities of our products, click here.