IVR Internet Connectivity Module

Oxycom Communications provides a set of ‘C’ routines that enable the IVR to connect to the Internet. The functions can be used as follows:

1. Reading any field from the Internet. This can be used in the following applications:

Read Stock Prices in real time.

Read any financial information in real time,

Read any horoscope information in real time.

Read any weather information in real time.

Reading any data (combined with text to speech).

Reading any numbers (combined with the arabization routines)

2. Interactively sending and reading information from the Internet.

This can be used for Credit Card information: Credit card information is sent over the Internet (to the bank), receiving confirmation number to proceed with on-line sale.

3. Reading E-mail:

This will read any E-mail from any home page (with POP3 protocol).

It can be combined with text to speech to read E-mails.

4. Sending E-mail.

Write E-mails (with SMTP protocol). Can be used in games or in case of warnings in the system!

Technical Details

The Internet connectivity routines (require Internet Explorer 5 or later) enable the application to connect to Internet resources, such as http and email servers, to get data and use them during a call. The Internet connectivity routines do not require any special configurations. It uses Internet Explorer’s configurations such as data caching and proxy servers. There are two sets of routines:

IVR HTTP Routines: include a function that downloads a web page or a file using http or https (http using Secure Socket Layer), and a function that parses the page received to get specific data from that page. IVR Http examples:

Speaking Stock Prices: done by downloading the page that contains the stock price then parsing the page to get the current price then speaking the price.
Credit Card Payments: done by sending a credit card payment request through https. The result will be the confirmation page that can be parsed in order to get the payment confirmation data.

IVR Email Routines: Routines that log on during a call to SMTP or POP3 servers in order to send and receive emails. SMTP functions include connecting to an SMTP server and sending an email. POP3 functions include connecting to a POP3 server, querying messages info and downloading messages. IVR Email Examples:

Email Warning: Sending an Email warning to the IVR system administrator when an error occurs such as a database connection error.
Email and Voicemail Integration: such as checking email using text-to-speech functions.

Customization

Because the software is designed by Oxycom Communications, we can provide any special custom request in order to meet the customer requirements.