Apliman IVR

Interactive Voice Response (IVR) is one of the most successful, tried-and-true, automated customer contact technologies available. It enables callers to dial (or be dialed from) a fully automated system and use voice prompts, in conjunction with phone pad, to interact with a wide host of information provided. All while providing seamless 24/7 service.

The power of Apliman IVR comes from its versatile and powerful Application Generator. Apliman IVR Application Generator is part of a fully visual development suite, where heavy duty application can be easily built using ready made "plug and plug" assembly blocks.

This allows for extremely easy and rapid development of IVR applications, custom voice mail applications and other telephony applications. The resultant applications can mix various IVR elements (DTMF, Voice, ...) with database elements, web elements (HTTP, HTML, Email), and even SMS, for a truly multi-modal system.

The explosive combination of all the above computing and contact elements allows the rapid creation of applications with extensive depth and flexible functionality, and detailed call control.

Fields where Apliman IVR can provide value are listed here

Apliman IVR GUI based Application Generator. Click on image for more pictures.

Apliman IVR Brochure.pdf

Apliman IVR Features:

• Rapid GUI-based application development: enabling rapid time-to-market response
• Full data integration tools: for swift assimilation of IVR into existing databases, or linking to new data sources. Apliman IVR fully supports all ODBC databases (Oracle, SQL server, ...)
• Snap in tools for Internet/Intranet and web-data driven applications: Snaps right into diverse telephony, data,web services and back office environments. Click HERE for more details.
  
• Powerful Remote management utilities: Significantly reduces the time and cost of administrating large-scale installations over a network
• System Reliability and Salability: 240 channels on a single machine, and up to 4800 independent channels on networked machines
• Ability to write C-code within applications: Allows In-house development teams to expand the power of Apliman IVR. C-code will be used inside the call, and it will be treated as any other predefined function.
• Mixing Channels: Two Channels can be used to record a single file. This is useful to mix music with voice when recording, as in a karaoke.
• Real Time application debugging: allows the quick and efficient debugging and tracing of applications
• Extended computational features: the ability to use VBScript from within the application generator calls upon unprecedented mathematical usage within applications
• Multiple Telephony standards supported: E1/T1, ISDN, R2, SS7, Analog
• Fax, Email Support: Applications can send and receive fax or SMS messages. It can also write an email and send it. For more information on FAX support, click HERE.
• ACD module with intelligent call routing: APLIMAN IVR provides call transfer capabilities from the IVR to live agents. For more information on ACD, click HERE.
• Instant icon record and playback: from within the application generator, for easy sound-file cross referencing
• Advanced Statistics: The APLIMAN IVR provides a standalone utility that reads the CDR and provides statistical information about the IVR operations. This utility provides graphical charts, tables as well as the ability to export results to standard output formats, including ODBC sources. The export of the statistics can be automated for export every n minutes for continuos automatic updates. Go HERE for more technical details on the statistics module.
• Independent Operational Channels: APLIMAN IVR channels operate independently, i.e. each channel may be dedicated to run a fixed application all the time application.  
• Assured Upgradeability: APLIMAN provides the necessary tools to develop small or large scale applications. 
• Telephone Line Simulation: APLIMAN IVR includes a complete telephone line simulation. This enables the user to generate and debug applications in real time, without the use of Dialogic Hardware.

Apliman IVR Snap-Icon Tool Bar